“ Once again, thanks for your help. Your prompt and extremely capable support during my PhD studentship was invaluable and has continued to be so during my current post here at the McLean.”
Andrew Prescot, PhD,
Post-Doctoral Research Fellow
Brain Imaging Center,
McLean Hospital, Belmont, MA
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Customer Support DatasheetScientific and Technical Support
Our goal is to help you optimize your investment in Accelrys software, moving beyond traditional "break fix" service. To help us meet this goal, we've built a global infrastructure and quality systems to guarantee availability of support and services when you need them. We have support professionals with PhDs in biology or chemistry located throughout the US, Europe, and Asia-Pacific.
We have installed a global call tracking system with an online customer portal, remote connectivity tools to help diagnose problems quickly, and performance-monitoring systems and reports to ensure that our solutions are high quality and timely.
Online Support and Documentation
Please Note: Access to on-line documentation and support requires an Accelrys Advantage ID.
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Support Request System - Enter and track support requests and submit bugs (link to a specific area or just the general. Support Library and Knowledge Base - Access and search an on-line knowledge base and support library (including articles, documentation, training materials, and more). |
Telephone Hotline Support(Monday - Friday) |
US |
7am -5pm (Pacific Time) Toll Free: 1-800-756- 4674 |
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Europe |
09:00 - 17:30 (UK Time) Tel: +44 1223 228822 |
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Japan |
10:00 - 17:00 (Japan Time) Tel: 81 3 3578 3861 |
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Support Contact Emails
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US |
All Product Lines
(except Pipeline Pilot) Pipeline Pilot Product Line |
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Europe |
All Product Lines
(except Pipeline Pilot) Pipeline Pilot Product Line |
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Japan |
All Product Lines |
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